Frequently asked questions
I'm your customer and I forgot my password at www.hostsun.com. How do I get my password?
You can choose www.hostsun.com> login (top right)> Password Reminder, and you will receive an email on the email you have stated when registering for password reset.
Which bank account can I use for payment?
The payment notice that you have received from us (promissory note) lists the bank account numbers we hold and you can deposit. If you did not choose a bank deposit payment (you had to pay by credit or paypal), you can let us know how to change your payment method and resubmit your invoice with the bank accounts.
What reason should I give to my bank for my payment?
For bank wire transfers (wire transfer), you should set the number of the preference you received (eg #XXXX). If you do not do so, the remittance identification and the credit to your account are delayed
Can i pay for web hosting services or domain names renewal before their expiration?
Of course, you can. In fact is the safest way for you to ensure that your domain name will not expire, or your site will be suspended due to a bank delay, etc. The renewal date is set by its current expiration date and the renewal it is from then on, regardless of when you made your deposit. For example, when a domain name expires on 15/8/16 and you make a deposit for renewal on 15/5/16 the name will be renewed from 15/8/16 for 2 years..